Transit Safety, Accessibility & Etiquette
TransLink wants your transit trip to be as easy and stress-free as possible. A great deal of thought and time has been committed to ensuring the most effective safety features are in place throughout the transit system of Metro Vancouver. TransLink offers programs for people of all ages, to help them become familiar with all elements of the transit system, while also relying on every rider to be alert, helpful and courteous to help make Vancouver's transit system as efficient and pleasant an experience as possible!
You can rest easy knowing there are plenty of safety and security features throughout TransLink's entire system.
Safety and Security Features of TransLink
You can rest easy knowing there are plenty of safety and security features throughout TransLink's entire system.
- SkyTrain vehicles and stations are monitored and managed during all hours of operation. Other safety features include on-train passenger silent alarms (the yellow trip above every window); on-train speakerphones; in-station designated waiting areas (with enhanced lighting, red emergency phones, and monitored by cameras); in-station emergency cabinets; and closed-circuit TV monitors on platforms, elevators, escalators and ticket concourse areas.
- Buses are equipped with an on-board communications system that keeps drivers in constant contact with a support centre. They can call for assistance in the event of an emergency. Also, between the hours of 9 p.m. and 5 a.m., you can request that the driver let you off at a point between two regular stops, to help you get off closer to your destination.
- SeaBus crews are trained extensively for all types of emergency situations. Attendants oversee the safety of passengers in terminals and on board the SeaBus.
- West Coast Express trains are staffed by an engineer and conductor, who are trained to ensure your safety while onboard the train. The conductor is responsible for boarding and departures, assisting customers with disabilities and in general keeping customers safe and secure. In addition, security staff patrol between stations during operating hours, and stations are randomly patrolled after hours.
- And of course, the transit police (who have the same full powers as provincial police) are always on patrol and ready to assist when needed.
Accessibility
If you have difficulty getting around on transit, TransLink has programs and special assistance to help you. These services aren't just for seniors! People of all ages have the right to ask for assistance and apply for special programs. The orientation sessions might be of particular interest to new immigrants or anyone new to the city.
- The Access Transit Programs can provide you with familiarization and orientation sessions, ranging from group presentations to hands-on bus training, to one-on-one assistance.
- The entire TransLink system is wheelchair accessible. Whether you're taking the bus, SeaBus or SkyTrain, there are people and safety features to ensure you have everything you need to for a safe journey.
- If you require door-to-door service, HandyDART can provide a shared-ride service for people who qualify for a HandyCard and have registered for this service. You'll need to book your rides in advance.
- For those who qualify for the HandyCard, there is also the Taxi Saver program, which provides a discount program for taxi rides in Metro Vancouver.
Etiquette Tips on Using Transit
As a courtesy to your fellow transit passengers, please:
- Keep doorways clear. Stand back and allow passengers to exit before boarding buses and trains. On the SkTrain, if you prevent doors from closing, you could cause the entire train to shut down service!
- Leave the courtesy seats for those who need them, unless you really need one yourself. The seats closest to the doors are reserved for people with disabilities or older travelers.
- Keep the volume down on your personal communications device, whether it's a cell phone or an iPod.
- Don't eat while you're on transit. It can be dangerous if you're holding a scalding hot drink and food smells are amplified in small close quarters.
- Put down backpacks, luggage, grocery bags & laptops. Large bags can become dangerous for those around you if you're unsteady and start swaying.
- Walk left. Stand right. This is an internationally-accepted common courtesy when using an escalator. Just like driving, stay on your right unless you're passing.
- Have your bus fare ready to avoid holding up the line on the bus while you look for correct change. Better yet, keep prepaid fare cards or FareSaver tickets on hand.
- When departing, a friendly smile and a "thank you" are always appreciated!
Do you have a story or tip to add about transit? Add a comment below to tell us about your experience or post a question to start a conversation with other users.